FAQ

Where is my order/when will my order ship/why has my order not shipped yet?

If you ordered within the "preorder" window, PLEASE refer to THIS page before emailing us!

Can you ship to the United Kingdom?

Due to VAT we cannot send merchandise to the UK. You can use a proxy through a US buyer and have them send your order to you as an alternative.

Currently, we are taking steps to bring UK shipping to Donut Moth in the future!

I moved/my address has changed/I entered the wrong shipping information!

If you had a change of address or put in the wrong info you can contact us through our contact form or by emailing support@donutmoth.com.

How long will it take for my order to get sent out?

1-2 weeks for domestic orders. Due to COVID and delays with USPS please expect packages to take a little longer to get to you.

International orders are typically 3-5 weeks. International orders may have more significant delays.

These estimated shipping times do not apply to items in "preorder" status.

Can I cancel my order?

If your order is not a preorder item and has not been shipped out you can cancel it at anytime. 

Preorder items cannot be canceled/refunded.

I received my item and no longer want it, may I receive a refund?

No, we do not offer refunds or returns on items that have already been shipped and/or delivered.

I ordered a clothing item in the wrong size, may I get a refund?

No, we do not offer refunds or returns on clothing items. Please ensure you measure yourself accurately and utilize our sizing chart(s)!

My item was damaged/lost.

If your item was damaged/lost we can offer a replacement depending on item availability (domestic orders only), otherwise we can issue a refund.

We do not issue refunds or replacements for items that are stolen/delivered to the wrong address.

When will you be restocking ___ item?

To keep up to date with item restocks feel free to click the "notify me when restocked" button on the item listing.

I have not received an order confirmation email.

Please be sure to check your spam/junk folders! We will resend you a new confirmation email if you cannot find it in those folders.